A Case Study of Assessing Employee Satisfaction from A Regional Teaching Hospital in Taiwan

This study is to identify critical demographic variables having significant influences on each dimension of the employee satisfaction scale. Assessing employees' job satisfaction is important for healthcare organizations to address employees' needs. The internal survey data in 2018 from a regional teaching hospital in Taiwan are used. Mann-Whitney U test and one-way analysis of variance are employed for analyses. Experience in organization is the most essential demographic variable that has significant impacts on five out of seven dimensions followed by supervisor/manager and job position. Medical staff whose experience in this hospital is less than 1 year are more satisfied in salary and benefits, promotion and appraisal system, colleagues, supervisors, and work itself as well as two of three questions of the overall satisfaction in general. In contrast, employees whose experiences are 7-9 years have the lowest satisfaction in salary and benefits statistically. Hospital management can initiate activities to improve staffs' job satisfaction through experience in organization in a high priority. Work itself affected by six demographic variables is the dimension to be further analyzed in order to improve employee satisfactions.