THE IMPACT OF QUALITY OF SERVICE ON INSTITUTIONAL QUALITY IN UNIVERSITIES: EMPIRICAL EVIDENCE FROM CHILE

被引：0

作者：

Rodriguez-Ponce, Emilio ^{[1
,2
,3
]}

Araneda-Guirriman, Carmen ^{[4
]}

Pedraja-Rejas, Liliana ^{[5
,6
]}

Rodriguez-Ponce, Juan ^{[7
]}

机构：

[1] Univ Tarapaca UTA, Ingn Comercial & Licenciado Ciencias Adm Empresas, Tarapaca, Chile

[2] Univ Chile, Magister Adm, Santiago, Chile

[3] Univ Complutense Madrid, E-28040 Madrid, Spain

[4] Univ Concepcion, Concepcion, Chile

[5] Pontificia Univ Catolica Chile, Santiago, Chile

[6] Univ Politecn Valencia, Valencia, Spain

[7] Univ Rey Juan Carlos, Madrid, Spain

来源：

INTERCIENCIA | 2011年 / 36卷 / 09期

关键词：

HIGHER-EDUCATION; ASSURANCE; GLOBALIZATION; SATISFACTION; PERCEPTIONS; IMPROVEMENT; SYSTEM; QUEST;

D O I：

暂无

中图分类号：

Q14 [生态学（生物生态学）];

学科分类号：

071012 ; 0713 ;

摘要：

This paper explores the relationship between the quality of university educational services and institutional quality For this purpose, a conceptual framework that links quality of service with the university quality is developed. Subsequently, the relevance of the hypothesis is analyzed and a sample of 33 universities that have participated in accreditation processes for higher education in Chile is studied. Results show that the quality of the educational service has an explanatory power of 22% of the institutional quality in the case of Chilean universities. Accordingly, it is concluded that the educational quality service of the universities is a constituent and determinant element of the quality assurance of tertiary education institutions.

引用

页码：657 / 663

页数：7

共 48 条

[1]

ABUHASAN HF, 2008, INT BUSINESS RES, V1, P163

[2]

ADELMAN C, 1992, ENCY HIGHER ED, V1, P1311

[3] Service quality in postgraduate education [J].

Angell, Robert ;

Heffernan, Troy ;

Megicks, Phil .

QUALITY ASSURANCE IN EDUCATION, 2008, 16 (03) :236-+

[4]

Arata Adolfo, 2009, DESAFIOS PERSPECTIVA

[5] Quality Evaluation of the Brazilian Higher Education System: Relevance, Diversity, Equity and Effectiveness [J].

Bertolin, Julio ;

Leite, Denise .

QUALITY IN HIGHER EDUCATION, 2008, 14 (02) :121-133

[6]

Betancourt Y, 2010, CONTRIBUCIONES EC

[7] On Student Evaluation of Teaching and Improvement of the Teaching Quality Assurance System at Higher Education Institutions [J].

Bie Dunrong ;

Meng Fan .

CHINESE EDUCATION AND SOCIETY, 2009, 42 (02) :100-115

[8] The importance of institutional image to student satisfaction and loyalty within higher education [J].

Brown, Robert M. ;

Mazzarol, Timothy William .

HIGHER EDUCATION, 2009, 58 (01) :81-95

[9]

Brunner José Joaquín, 2009, Estud. pedagóg., V35, P203

[10]

CARROLL K, 2011, REV IBEROAM ED, V30, P105

← 1 2 3 4 5 →