User Centric E-Government: The Modernization of National Migration Institute in the Southern Mexican Border

The objective of this research is to analyze two important aspects: e-government processes associated with migration and the centrality of the user in e-government projects. This study aims to address migration issues, in particular the modernization of National Migration Institute (NMI) at the Mexico's southern border, in the city of Tapachula state of Chiapas the border with Guatemala, specifically with those migrants who came to Mexico for labor objectives. Regarding the second, studies of e-government have not addressed in depth the centrality of the citizen. They have partially studied some way, either from the supply side or the demand side, so this study aims to analyze the three elements: organizational process, web portal, and necessities and capabilities from user's perspective.