Tourist engagement with mobile apps of E-leisure: a combined model of self-determination theory and technology acceptance model

被引:13
作者
Soltani Nejad, Nima [1 ]
Rastegar, Raymond [2 ]
Jahanshahi, Marziyeh [3 ]
机构
[1] Univ Tehran, Dept Business Management, Tehran, Iran
[2] Univ Queensland, Business Sch, Brisbane, Qld, Australia
[3] Shahid Bahonar Univ Kerman, Dept Business Management, Kerman, Iran
关键词
Tourist engagement; tourist-apps experience; E-leisure; TAM; SDT; CUSTOMER-BRAND ENGAGEMENT; USER ACCEPTANCE; PERCEIVED EASE; CONSEQUENCES; INFORMATION; BEHAVIOR; MEDIA; ANTECEDENTS; MOTIVATIONS; IMPACT;
D O I
10.1080/02508281.2022.2100194
中图分类号
F [经济];
学科分类号
02 ;
摘要
Evidence shows that smart phones have increasingly become an essential part of people's everyday lives and leisure activities. However, the role that mobile phones play in tourist engagement with leisure activities remains ambiguous. Therefore, the aim of this research was to assess the features of mobile apps of E-leisure (MAOEL) leading to tourist engagement and the antecedents and consequences of engagement. In this study, the technology acceptance model and self-determination theory were used. The study data were collected from 383 international tourists, who visited Iran in September and November 2019. Statistical analysis with structural equation modelling was performed with Smart PLS 3.0 software. The findings show that factors, including perceived ease of use, subjective norms, perceived enjoyment, and perceived usefulness, are important for enhancing tourist engagement with MAOEL. Also, tourist engagement with MAOEL and its reinforcement leads to increasing attitude toward brand and brand usage intention. These findings will help leisure service managers and practitioners to use mobile applications to improve and develop tourists' E-leisure experiences.
引用
收藏
页码:714 / 725
页数:12
相关论文
共 71 条
[1]   Digital leisure engagement and concerns among inbound tourists in Ghana [J].
Adam, Issahaku .
JOURNAL OF OUTDOOR RECREATION AND TOURISM-RESEARCH PLANNING AND MANAGEMENT, 2019, 26 :13-22
[2]   Antecedents and consequences of customer brand engagement in integrated resorts [J].
Ahn, Jiseon ;
Back, Ki-Joon .
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2018, 75 :144-152
[3]   The Impact of Customer Community Participation on Customer Behaviors: An Empirical Investigation [J].
Algesheimer, Rene ;
Borle, Sharad ;
Dholakia, Utpal M. ;
Singh, Siddharth S. .
MARKETING SCIENCE, 2010, 29 (04) :756-769
[5]  
[Anonymous], 2021, Statista
[6]  
[Anonymous], 2021, TechCrunch11 Jan
[7]   Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value [J].
Beckers, Sander F. M. ;
van Doorn, Jenny ;
Verhoef, Peter C. .
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2018, 46 (03) :366-383
[8]   The Effectiveness of Branded Mobile Phone Apps [J].
Bellman, Steven ;
Potter, Robert F. ;
Treleaven-Hassard, Shiree ;
Robinson, Jennifer A. ;
Varan, Duane .
JOURNAL OF INTERACTIVE MARKETING, 2011, 25 (04) :191-200
[9]   How to perform and report an impactful analysis using partial least squares: Guidelines for confirmatory and explanatory IS research [J].
Benitez, Jose ;
Henseler, Jorg ;
Castillo, Ana ;
Schuberth, Florian .
INFORMATION & MANAGEMENT, 2020, 57 (02)
[10]   Consumer engagement in a virtual brand community: An exploratory analysis [J].
Brodie, Roderick J. ;
Ilic, Ana ;
Juric, Biljana ;
Hollebeek, Linda .
JOURNAL OF BUSINESS RESEARCH, 2013, 66 (01) :105-114