共 58 条
- [43] Moschis G.P., 1987, CONSUMER SOCIALIZATI
- [45] OBRIEN L, 1995, HARVARD BUS REV, V73, P75
- [46] Oliver R., 1997, BEHAV PERSPECTIVE CO
- [48] OLSEN B, 1993, ADV CONSUM RES, V20, P575
- [50] Reichheld FrederickF Thomas Teal., 1996, LOYALTY EFFECT HIDDE