Antecedents of emotional attachment to brands

被引:232
作者
Grisaffe, Douglas B. [1 ]
Nguyen, Hieu P. [2 ]
机构
[1] Univ Texas Arlington, Coll Business Adm, Arlington, TX 76019 USA
[2] Calif State Univ Long Beach, Coll Business Adm, Long Beach, CA 90840 USA
关键词
Emotional attachment; Affective loyalty; Brand loyalty; Repurchase; LOYALTY; CONSUMERS; CONNECTIONS; COMMITMENT; STRENGTH; SELF; DIMENSIONS; EXPERIENCE; CUSTOMER; EQUITY;
D O I
10.1016/j.jbusres.2010.11.002
中图分类号
F [经济];
学科分类号
02 ;
摘要
Marketers desire exclusive brand repurchase. This can occur when customers develop deep emotional "bonds" with brands, as elaborated in the emotional attachment to brands construct. To create emotionally attached repurchase, marketers must understand controllable antecedents of the phenomenon. However, a comprehensive study of antecedents is missing from the literature. We use qualitative methods to derive five primary antecedents of emotional attachment to brands. Our summary model allows for simultaneous operation of multiple antecedents, as we consistently observed in our data. We offer applied suggestions for leveraging antecedents to evoke exclusive repurchase based on emotional attachment to brands. (C) 2010 Elsevier Inc. All rights reserved.
引用
收藏
页码:1052 / 1059
页数:8
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