TRUST, PARTICIPATION, AND PERFORMANCE IN PUBLIC ADMINISTRATION An Empirical Examination of Health Services in Israel

被引：48

作者：

Mizrahi, Shlomo ^{[1
]}

Vigoda-Gadot, Eran ^{[3
,4
]}

Cohen, Nissim ^{[2
]}

机构：

[1] Ben Gurion Univ Negev, Dept Publ Policy, Sch Management, IL-84105 Beer Sheva, Israel

[2] Ben Gurion Univ Negev, Dept Publ Policy & Adm, Guilford Glazer Sch Management, IL-84105 Beer Sheva, Israel

[3] Univ Haifa, Sch Polit Sci, IL-31999 Haifa, Israel

[4] Univ Haifa, Ctr Publ Management & Policy, IL-31999 Haifa, Israel

来源：

PUBLIC PERFORMANCE & MANAGEMENT REVIEW | 2009年 / 33卷 / 01期

关键词：

health services; Israel; participation in decision-making; performance; trust; CITIZEN PARTICIPATION; DECISION-MAKING; SATISFACTION; DEMOCRACY; CARE; POLICY; BUREAUCRACY; MANAGEMENT; BUSINESS; POLITICS;

D O I：

10.2753/PMR1530-9576330101

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

This paper suggests a framework for measuring trust in health care at the institutional level and for explaining the impact of structural variables on trust. The empirical study was conducted in Israel using a national survey. Trust in health care is found to be positively related with performance and satisfaction much more than with participation in decision-making processes and other structural variables such as accessibility, equality, and autonomy. Participation is positively related with performance. The paper also provides an explanation. based on political culture for the weak relations between participation in decision-making and trust in health-care organizations.

引用

页码：7 / 33

页数：27