Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study

被引：13

作者：

Ammirato, Salvatore ^{[1
]}

Felicetti, Alberto Michele ^{[1
]}

Della Gala, Marco ^{[2
]}

Raso, Cinzia ^{[1
]}

Cozza, Marco ^{[3
]}

机构：

[1] Univ Calabria, Dept Mech Energy & Management Engn, Via P Bucci, I-87036 Arcavacata Di Rende, CS, Italy

[2] Univ Gloucestershire, Countryside & Community Res Inst, Oxstalls Campus,Oxstalls Lane, Gloucester GL2 9HW, England

[3] 3D Res srl, Via Bucci,45-C, I-87036 Arcavacata Di Rende, CS, Italy

来源：

COLLABORATIVE NETWORKS OF COGNITIVE SYSTEMS | 2018年 / 534卷

关键词：

Destination Management Organizations; Smart tourism services; Multiple case studies; COLLABORATIVE NETWORKS; TECHNOLOGIES; FOUNDATIONS; ECOSYSTEMS; SUCCESS; SECTOR; DMOS;

D O I：

10.1007/978-3-319-99127-6_54

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Recent developments of ICTs enable new ways to experience tourism and conducted to the concept of smart tourism. The adoption of cutting edge technologies and its combination with innovative organizational models fosters cooperation, knowledge sharing, and open innovation among service providers in tourism destination. Moreover, it offers innovative services to visitors. In few words, they become smart tourism destinations. In this paper, we report first results of the SMARTCAL project aimed at conceiving a digital platform assisting Destination Management Organizations (DMOs) in providing smart tourism services. A DMO is the organization charged with managing the tourism offer of a collaborative network, made up of service providers acting in a destination. In this paper, we adopted a multiple case studies approach to analyze five Italian DMOs. Our aims were to investigate (1) if, and how, successful DMOs were able to offer smart tourism services to visitors; (2) if the ICTs adoption level was related to the collaboration level among DMO partners. First results highlighted that use of smart technologies was still in an embryonic stage of development, and it did not depend from collaboration levels.

引用

页码：623 / 634

页数：12

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