A bumpy road to success (or not): The case of Project Genesis at Nevada DMV

被引：2

作者：

Dhillon, Gurpreet ^{[1
,2
]}

Caldeira, Mario ^{[2
]}

机构：

[1] Virginia Commonwealth Univ, Richmond, VA 23284 USA

[2] Univ Tecn Lisboa, ISEG, P-1100 Lisbon, Portugal

来源：

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT | 2008年 / 28卷 / 03期

关键词：

IT project management; success; failure; case study;

D O I：

10.1016/j.ijinfomgt.2008.02.001

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

This paper presents findings from the implementation of an integrated information system, Project Genesis, at Nevada Department of Motor Vehicles (DMV), USA. While the development and implementation was riddled with problems, the project was still labeled as successful. The case study identifies a range of issues in the organization and evaluates these based on different interpretations of various stakeholders. In a final synthesis, a contextual analysis of the emergent issues is conducted. Considerations for defining and managing the relative success of an implementation are presented. (C) 2008 Published by Elsevier Ltd.

引用

页码：222 / 228

页数：7

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