Competency Model for Logistics Employees in Smart Factories

New technologies are changing today's logistics processes. The role of humans and the tasks they perform will therefore undergo decisive changes in the future. Companies will need to develop qualification strategies to cope with changing tasks, for which competency models are essential. Current research has dealt little with competency changes caused by the digitalization of automotive logistics. This leads to a lack of future-oriented competency models. Thus, this paper designs a competency model for logistics employees that integrates future competencies for operational and planning activities. General and logistics-specific competency models and studies on competency changes by digitalization are analyzed. The competency model created consists of professional, methodological, social, and personal competencies. It also considers the process for implementation and future adjustments. The model is applied and evaluated in selected logistics processes and identifies process-specific competencies and future changes. In addition, the competency model can conduce to strategic personal planning.