Predicting Collaboration Technology Use: Integrating Technology Adoption and Collaboration Research

被引:365
作者
Brown, Susan A. [1 ]
Dennis, Alan R. [2 ]
Venkatesh, Viswanath [3 ]
机构
[1] Univ Arizona, Eller Coll Management, Tucson, AZ 85721 USA
[2] Indiana Univ, Kelley Sch Business, Bloomington, IN 47405 USA
[3] Univ Arkansas, Walton Coll Business, Fayetteville, AR 72701 USA
关键词
channel expansion theory; collaboration technologies; social presence theory; task closure model; technology acceptance; technology adoption; unified theory of acceptance and use of technology; GROUP SUPPORT-SYSTEMS; COMPUTER-MEDIATED COMMUNICATION; COMMON METHOD VARIANCE; INFORMATION-TECHNOLOGY; ACCEPTANCE MODEL; GENDER-DIFFERENCES; AGE-DIFFERENCES; PERCEIVED EASE; EXTENSION; RICHNESS;
D O I
10.2753/MIS0742-1222270201
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
The paper presents a model integrating theories from collaboration research (i.e., social presence theory, channel expansion theory, and the task closure model) with a recent theory from technology adoption research (i.e., unified theory of acceptance and use of technology, abbreviated to UTAUT) to explain the adoption and use of collaboration technology. We theorize that collaboration technology characteristics, individual and group characteristics, task characteristics, and situational characteristics are predictors of performance expectancy, effort expectancy, social influence, and facilitating conditions in UTAUT. We further theorize that the UTAUT constructs, in concert with gender, age, and experience, predict intention to use a collaboration technology, which in turn predicts use. We conducted two field studies in Finland among (1) 349 short message service (SMS) users and (2) 447 employees who were potential users of a new collaboration technology in an organization. Our model was supported in both studies. The current work contributes to research by developing and testing a technology-specific model of adoption in the collaboration context.
引用
收藏
页码:9 / 53
页数:45
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