Hospitality innovation strategies: An analysis of success factors and challenges

被引:101
作者
Martin-Rios, Carlos [1 ]
Ciobanu, Teofil [1 ,2 ]
机构
[1] HES SO Univ Appl Sci Western Switzerland, Ecole Hoteliere Lausanne, Route Cojonnex 18, CH-1000 Lausanne 25, Switzerland
[2] Univ Lausanne, Inst Psychol, Lausanne, Switzerland
关键词
Innovation strategy; Innovation management; Innovation practices; Non-technological innovation; Technological innovation; Hospitality; Service firms; Sales turnover; Performance; CIS data; NON-TECHNOLOGICAL INNOVATION; SERVICE INNOVATION; SECTORAL PATTERNS; KNOWLEDGE; INDUSTRY; FIRMS; COLLABORATION; TAXONOMY; IMPACT;
D O I
10.1016/j.tourman.2018.08.018
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
Innovation in hospitality has attracted considerable interest, partly because its processes and activities are so diverse, and partly because its impact on performance is still a puzzle. This study proposes a comprehensive theoretical model that reviews combinations of technological and non-technological innovation and the interrelation between different innovation strategies that contribute to generating competitive advantages. Using data from 2010 and 2012 CIS, it empirically examines different innovation strategies, analyzes their role in organizational performance, and thoroughly researches sectoral variation in innovation strategies between hospitality and other service subsectors. Comparative analysis suggests that hospitality is the least innovative service activity. The findings also show that in hotels sales turnover is positively related only to complex innovation strategies that emphasize both technological and non-technological innovation. The study concludes that the level of innovation varies from sector to sector and that innovation strategies can have different effects on performance depending on the sector.
引用
收藏
页码:218 / 229
页数:12
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