Exploring the Impacts of Artificial Intelligence (AI) Implementation at Individual and Team Levels: A Case Study in the UAE Government Sector

Despite the growth of Artificial Intelligence (AI) implementation in operational workplace processes, there is limited understanding of its effects at the micro-individual and meso-team levels in government sector organisations. This study examines the impacts of implementing AI within a single case study of a governmental entity in the United Arab Emirates (UAE). Qualitative data was collected through semi-structured interviews with 15 participants and analysed using thematic analysis. The findings identify AI implementation as an incremental process requiring organisational leaders' adequate understanding of change management. AI has a considerable influence on the individual as it improves the ability of employees to carry out their work and increases their autonomy, competence, relatedness and ultimately productivity. It also enhanced team performance through efficient team communication and cooperative decision-making. The findings add to our understanding of the effects of AI implementation at the individual and team levels and signal the need for organisations to embrace change management approaches to support the transition to AI-enabled operations.