Risks of outsiders workplace aggression and protective factors

被引：0
作者：
Gilbert, M. [1 ]
Demarchi, S. [1 ]
Urdapilleta, I [1 ]
机构：
[1] Lab CHArt EA 4004, Dept Psychol, 2 Rue Liberte, F-93526 St Denis, France
来源：
PSYCHOLOGIE DU TRAVAIL ET DES ORGANISATIONS | 2021年 / 27卷 / 03期
关键词：
Outsiders workplace violence; Conflict management; Social support; Professional risks; SOCIAL SUPPORT; JOB DEMANDS; SEX-DIFFERENCES; VIOLENCE; RESOURCES; EMOTION; PERCEPTIONS; EXPERIENCE; PREDICTORS; EMPLOYEES;
D O I：
10.1016/j.pto.2021.06.001
中图分类号：
B849 [应用心理学];
学科分类号：
040203 ;
摘要：
Violence external to work is a risk that is difficult to reduce for professionals in certain business sectors. This study (N = 447) assessed two conflict management resources never studied to our knowledge (social support and professional training). The study showed that the search for social or emotional support is linked to exposure to external-to-work violence. Additionally, training moderated the perception of individual capacities to manage certain component of external violence at work, with some gender differences. This research highlights the importance of the availability of these resources in collective strategies to combat the stress generated by external-to-work violence risks. (C) 2021 AIPTLF. Published by Elsevier Masson SAS. All rights reserved.
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页码：146 / 158
页数：13
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