Motivational approach to team service performance: Role of participative leadership and team-inclusive climate

被引：31

作者：

Ali, Ahsan ^{[1
]}

Ali, Syed Muhammad ^{[2
,3
]}

Xue, Xianfang ^{[1
]}

机构：

[1] Zhejiang Sci Tech Univ, Sch Econ & Management, Hangzhou 310018, Peoples R China

[2] Natl Univ Sci & Technol NUST, Dept Engn Management, Islamabad, Pakistan

[3] Hefei Univ Technol HFUT, Sch Management, Hefei, Peoples R China

来源：

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT | 2022年 / 52卷

关键词：

Participative leadership; Team service goal generation; Team service goal orientation; Team-inclusive climate; Team service performance; ORGANIZATIONAL CITIZENSHIP BEHAVIOR; GOAL ORIENTATION; TRANSFORMATIONAL LEADERSHIP; EMPOWERING LEADERSHIP; CUSTOMER SATISFACTION; SPIRITUAL LEADERSHIP; MULTILEVEL MODEL; SOCIAL MEDIA; CREATIVITY; WORK;

D O I：

10.1016/j.jhtm.2022.06.005

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study develops and tests a theoretical model for an underlying motivational mechanism linking participative leadership with service performance based on team motivation theory. The model proposes that participative leadership influences team service goal generation and orientation, eventually leading to improved performance. Furthermore, the effect of participative leadership on team service goal generation and orientation is positively moderated by team-inclusive climate. Data collected from 72 teams provide empirical support for the model, which shows how frontline service teams effectively function in the hospitality industry and highlights the significance of participative leadership, team service goal-seeking approach, and performance. Theoretical contributions and practical implications are also discussed.

引用

页码：75 / 85

页数：11

共 123 条

[101] Inclusive workplaces: A review and model [J].