Toward a conceptual understanding of co-creation in branding

被引:51
作者
Sarasvuo, Sonja [1 ]
Rindell, Anne [1 ]
Kovalchuk, Marina [2 ]
机构
[1] HANKEN Sch Econ, Ctr Relationship Mkt & Serv Management, Dept Mkt, POB 479, FI-00101 Helsinki, Finland
[2] Univ Eastern Finland, Business Sch, POB 1627, FI-70211 Kuopio, Finland
关键词
Co-creation in branding; Systematic search; Critical review; Definition of co-creation in branding; SERVICE-DOMINANT LOGIC; USER-GENERATED CONTENT; SOCIAL MEDIA; CUSTOMER ENGAGEMENT; CONSUMER IDENTITY; LUXURY BRANDS; ONLINE; COMMUNITIES; STAKEHOLDER; EXPERIENCE;
D O I
10.1016/j.jbusres.2021.09.051
中图分类号
F [经济];
学科分类号
02 ;
摘要
Co-creation in branding is gaining momentum. This study contributes to the branding literature by combining a systematic search and a critical review of 148 articles focusing on co-creation in branding, published in 55 academic journals. Three themes guide this critical review: (1) What is co-creation? (2) Who initiates and who participates in co-creation? (3) What is co-created and for whom? The findings reveal that co-creation is considered a process of interaction and influencing among various participating parties. A classification of different types of co-creation crystallizes the conditions under which co-creation is proposed to occur. This article contributes by proposing a new definition as a starting point to guide further research: Co-creation in branding refers to a process of intentional interaction between or among two or more parties that influences a brand. Three positioning questions are proposed for future research. Marketers may gain significant new market understanding through cocreation in branding.
引用
收藏
页码:543 / 563
页数:21
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