Total quality in information systems management: Issues for the health care industry

Faced with rising costs, growing demand and declining funding, hospitals and others must either cut services or improve the efficiency and effectiveness of what they do. Neither solution can be implemented without adequate relevant information. Without understanding which services are providing the most value to its customers, sensible cutbacks will be difficult to make. Improving efficiency requires a knowledge of where there are inefficiencies, and improving effectiveness requires an understanding of what the outcomes of health care are. The solution, as many have documented, is to create, as a first step, a database containing detailed health care patient data. In this paper, we present continuous improvement techniques as a requirement for the design and development of this much needed database.