Can standard operating procedures be motivating? Reconciling process variability issues and behavioural outcomes

被引:41
作者
De Treville, S
Antonakis, J
Edelson, NM
机构
[1] Univ Lausanne, Fac Econ & Business Adm, CH-1015 Lausanne, Switzerland
[2] Norm Edelson Mfg Improvement Co, Chicago, IL USA
关键词
standard operating procedures; intrinsic motivation; creativity;
D O I
10.1080/14783360500054236
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
It is generally agreed that requiring employees to perform their tasks according to Standard Operating Procedures (SOPs) can improve production outcomes in the context of repetitive manufacturing. Attempts to link SOP use to intrinsic motivation - a requirement for creativity - have, however, resulted in controversy. In this paper, we discuss the relationship between required SOP use and worker creativity, as mediated by worker intrinsic motivation, and suggest that the relationship between required SOP use and intrinsic motivation and creativity is moderated by ( a) availability of accurate process documentation and (b) employee participation in developing of process documentation.
引用
收藏
页码:231 / 241
页数:11
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