Structure of perceptions of service quality in libraries:: A LibQUAL+™ study

被引：23

作者：

Thompson, B ^{[1
]}

Cook, C ^{[1
]}

Heath, F ^{[1
]}

机构：

[1] Texas A&M Univ, Dept Educ Psychol, College Stn, TX 77843 USA

来源：

STRUCTURAL EQUATION MODELING-A MULTIDISCIPLINARY JOURNAL | 2003年 / 10卷 / 03期

关键词：

D O I：

10.1207/S15328007SEM1003_7

中图分类号：

O1 [数学];

学科分类号：

0701 ; 070101 ;

摘要：

The 25-item LibQUAL+(TM) protocol has been developed over a series of large-scale studies originally grounded in careful qualitative work. This study for the first time invoked confirmatory factor analysis to evaluate LibQUAL+(TM) score integrity. Participants were 60,027 undergraduate students, graduate students, and faculty from 146 colleges and universities in the United States and Canada. The results suggest that the model implied by LibQUAL+(TM) scoring (a) is reasonable, (b) is invariant across independent samples, and (c) fits all 3 major subgroups of library users.

引用

页码：456 / 464

页数：9

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