A theoretical framework for negotiating the path of emergency management multi-agency coordination

被引:37
作者
Cumin, Steven [1 ,4 ]
Owen, Christine [1 ,4 ]
Paton, Douglas [2 ,4 ]
Brooks, Benjamin [3 ,4 ]
机构
[1] Univ Tasmania, Fac Educ, Hobart, Tas 7001, Australia
[2] Univ Tasmania, Sch Med Psychol, Launceston, Tas 7250, Australia
[3] Univ Tasmania, Natl Ctr Ports & Shipping, Australian Maritime Coll, Newnham, Tas 7248, Australia
[4] Bushfire Cooperat Res Ctr, East Melbourne, Vic 3002, Australia
关键词
Emergency management; Multi-organizational core-task analysis; Boundary spanning; HUMAN FACTORS/ERGONOMICS; PREPAREDNESS; DISCIPLINE; SYSTEMS; MODEL;
D O I
10.1016/j.apergo.2014.10.014
中图分类号
T [工业技术];
学科分类号
08 ;
摘要
Multi-agency coordination represents a significant challenge in emergency management. The need for liaison officers working in strategic level emergency operations centres to play organizational boundary spanning roles within multi-agency coordination arrangements that are enacted in complex and dynamic emergency response scenarios creates significant research and practical challenges. The aim of the paper is to address a gap in the literature regarding the concept of multi-agency coordination from a human environment interaction perspective. We present a theoretical framework for facilitating multiagency coordination in emergency management that is grounded in human factors and ergonomics using the methodology of core-task analysis. As a result we believe the framework will enable liaison officers to cope more efficiently within the work domain. In addition, we provide suggestions for extending the theory of core-task analysis to an alternate high reliability environment. (c) 2014 Elsevier Ltd and The Ergonomics Society. All rights reserved.
引用
收藏
页码:300 / 307
页数:8
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