User Experience and Other People: On User Experience Evaluation Framework for Human-Centered Design

Recently, the word "User Experience (UX)" has been often used in usability-related areas such as web design and system design. Although it was defined in ISO 9241-210 and its importance has been growing, details of the notion and results of introduction of it have not been well clarified yet. In the previous paper, a new integrated evaluation framework of usability and UX, based on ISO 9241-11 and ACSI (American Customer Satisfaction Index) was proposed. Since the proposed framework does not consider influences to other people by the utilization but considers only interactions of a user with a product or service, it may be narrow-minded in a social age. Thus, this paper slightly extends the framework to consider influences to other people by the utilization in the related context of use.