Knowledge management performance measurement: A review

被引：0

作者：

Kuah, Chuen Tse ^{[1
]}

Wong, Kuan Yew ^{[1
]}

机构：

[1] Univ Teknol Malaysia, Dept Mfg & Ind Engn, Fac Mech Engn, Utm Skudai 81310, Malaysia

来源：

AFRICAN JOURNAL OF BUSINESS MANAGEMENT | 2011年 / 5卷 / 15期

关键词：

Knowledge management; performance measurement; literature review; EFFICIENCY; SYSTEM;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This paper presents a review on performance measurement of knowledge management (KM). The purpose of this paper is to provide an overall picture of the various types of approaches for KM performance evaluation. Different tools or models published in the literature are described and compared, and research directions are discussed. Future development directions for KM performance evaluation identified from this review include: (1) consideration of external factors, (2) integration of multiple methods, (3) development of external benchmarking tools, and (4) application of data envelopment analysis (DEA) in KM.

引用

页码：6021 / 6027

页数：7