Effect of Technological Insecurity on Performance Through Emotional Exhaustion: A Moderated Mediation Approach

The new digital age introduces a continuous stream of technological innovations. Yet, little is known about how these technological innovations influence workplace behavior. Drawing on the stressor-strain model, this study examined the possibility that emotional exhaustion would explain the effect of technological insecurity on individual performance. This study further posited that leader-member exchange would interact with technological insecurity to influence emotional exhaustion and, through it, individual performance. This study found that technological insecurity negatively associates with individual performance. Results also indicated that emotional exhaustion carries the negative consequences of technological insecurity. This study further found that the effects of technological insecurity attenuate at high levels of leader-member exchange. Finally, this study discussed implications for theory and practices as well as offered future research directions.