The ISO 9000:2000 quality system improvement using the six sigma methodology

被引：0

作者：

Lupan, R. ^{[1
]}

Kobi, A. ^{[1
]}

Robledo, C. ^{[1
]}

Bacivarov, I. ^{[1
]}

机构：

[1] Univ Angers, Istia, LASQUO, Angers, France

来源：

MANAGEMENT OF TECHNOLOGICAL CHANGES, BOOK 2 | 2003年

关键词：

ISO; 9000; PDCA; six sigma; DMAIC;

D O I：

暂无

中图分类号：

G40 [教育学];

学科分类号：

040101 ; 120403 ;

摘要：

A strategy for the implementation of the Six Sigma method as an improvement solution for the ISO 9000:2000 Quality Standard is proposed. International quality researchers are more and more interested in studying the complementarities between ISO 9000:2000 and Six Sigma. Our approach is focused on integrating the DMAIC cycle of the Six Sigma method with the PDCA process approach, highly recommended by the standard ISO 9000:2000. The Six Sigma steps applied to each part of the PDCA cycle are presented in detail, giving some tools and training examples. Based on this analysis the authors conclude that applying Six Sigma philosophy to the Quality Standard implementation process is the best way to achieve the optimal results in quality progress and therefore in customers satisfaction.

引用

页码：131 / 136

页数：6