A model based approach for calculating the process driven business value of RFID investments

Calculating the process driven value of RFID investments is very difficult. It is important to understand the concrete contribution of an RFID system for the planning and configuration of individual processes, especially among supply chain stakeholders. However, profitability analyses in information system (IS) investments are problematic because they cannot be calculated as an economic standard investment. Hence, we propose a reference model for referential RFID impacts. Our artefact supports the structuring and evaluation of RFID benefits along business processes as we propose indicators for the derivation of an individual RFID cause-and-effect-chain. For evaluation, the model is applied in a Russian automotive project. (C) 2009 Elsevier B.V. All rights reserved.