WPKT: Work Process Knowledge Template for Codification of Organizational Process Knowledge

The knowledge embedded in organizational processes has been difficult to codify and make available to other members who need access to this knowledge either because they perform complementary processes or may need to take over the processes in question. Previous approaches to the codification of such knowledge have recognized the difficulties of capturing the context within which the knowledge is utilized. In this design-science based work, the authors propose a work process knowledge template (WPKT) which follows a systems' approach to capturing work processes that balances complexity of the template with capturing relevant context. The template was pilot tested during development, and empirically evaluated for usability, ease of use and learnability in multiple real world settings.