Ensuring volunteer impacts, legacy and leveraging is not "fake news" Lessons from the 2015 FIFA Women's World Cup

Purpose This study aims to explore the legacy potential of the FIFA Women's World Cup (FWWC) 2015, for the host communities across Canada. Design/methodology/approach The mixed-methods study included a link to an online anonymous survey being sent to all volunteers at the FWWC that explored their prior volunteering experience, motivations for volunteering, perceived skill development and future volunteering intentions. Documents were reviewed, and key stakeholders were interviewed. Findings The results support previous research that mega-sport event (MSE) volunteers are typically older females with prior volunteering experience. Those most likely to indicate they wanted to volunteer more are younger volunteers without prior volunteering experience. While legacy was discussed as a desired outcome, this was not operationalised through strategic human resource strategies such as being imbedded in the position descriptions for the volunteer managers. Originality/value This is the first research of volunteers for the largest women's mega single-sport event. There are three theoretical contributions of the paper to: the socio-ecological lens, motivational theory of single event MSE and the contribution of social and human capital to understandings of legacy.