Work engagement, organizational embeddedness, and life satisfaction among frontline employees of star-rated hotels in Ghana

被引：19
作者：
Ampofo, Emmanuel Twumasi [1 ]
Owusu, Joseph [2 ]
Coffie, Rosemary Boateng [1 ]
Asiedu-Appiah, Felicity [1 ]
机构：
[1] Kwame Nkrumah Univ Sci & Technol, Coll Humanities & Social Sci, Sch Business, Dept Human Resources & Org Dev, Kumasi, Ghana
[2] Kwame Nkrumah Univ Sci & Technol, Coll Humanities & Social Sci, Sch Business, Dept Mkt & Corp Strategy, Kumasi, Ghana
来源：
TOURISM AND HOSPITALITY RESEARCH | 2022年 / 22卷 / 02期
关键词：
Organizational embeddedness; work engagement; life satisfaction; hotel industry; Ghana; JOB EMBEDDEDNESS; MEDIATING ROLE; RESOURCES; TURNOVER; CONSERVATION; PERFORMANCE; SELF;
D O I：
10.1177/14673584211040310
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
To expand the literature on embeddedness and life satisfaction, the present study examines the mediating role of work engagement in the relationship between organizational embeddedness and life satisfaction among hotel employees in Ghana. Multi-wave data were conveniently collected from 274 employees working as full timers in selected rated hotels in Accra. Structural equation modeling results demonstrated that organizational embeddedness positively influenced life satisfaction and links positively affected life satisfaction. Moreover, work engagement mediated the organizational embeddedness-life satisfaction nexus. Lastly, the results showed that work engagement mediated the effects of link and fit on life satisfaction. Managers of hotels should provide employees who offer frontline services with several important organizational resources such as fit and links to enhance their work engagement and therefore augment their satisfaction with life.
引用
收藏
页码：226 / 240
页数：15
相关论文
共 57 条
  • [51] Service-oriented high-performance work systems and service-oriented behaviours in public organizations: the mediating role of work engagement
    Trong Tuan Luu
    [J]. PUBLIC MANAGEMENT REVIEW, 2019, 21 (06) : 789 - 816
  • [52] The Role of Co-worker and Supervisor Support in the Relationship Between Job Autonomy and Work Engagement Among Portuguese Nurses: A Multilevel Study
    Vera, Maria
    Martinez, Isabel M.
    Lorente, Laura
    Chambel, Ma Jose
    [J]. SOCIAL INDICATORS RESEARCH, 2016, 126 (03) : 1143 - 1156
  • [53] Wireko-Gyebi S, 2017, ANATOLIA, V28, P197, DOI 10.1080/13032917.2017.1289965
  • [54] Customer mistreatment and employee well-being: A daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
    Yang, Fu
    Lu, Mengqian
    Huang, Xiaoyu
    [J]. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2020, 91
  • [55] Yavas U., 2011, Journal of Human Resources in Hospitality & Tourism, V10, P304, DOI 10.1080/15332845.2011.555881
  • [56] Exploring the interpersonal determinants of job embeddedness and voluntary turnover: A conservation of resources perspective
    Zhang, Long
    Fan, Chuanhao
    Deng, Yulin
    Lam, Chak Fu
    Hu, Enhua
    Wang, Lingyun
    [J]. HUMAN RESOURCE MANAGEMENT JOURNAL, 2019, 29 (03) : 413 - 432
  • [57] Motivating frontline employees: Role of job characteristics in work and life satisfaction
    Zhao, Xinyuan
    Ghiselli, Richard
    Law, Rob
    Ma, Jing
    [J]. JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT, 2016, 27 : 27 - 38
123456