Quality Initiatives Department Scorecard: A Tool to Help Drive Imaging Care Delivery Performance

被引：33

作者：

Donnelly, Lane F. ^{[1
]}

Gessner, Kevin E. ^{[1
]}

Dickerson, Julie M. ^{[1
]}

Koch, Bernadette L. ^{[1
]}

Towbin, Alexander J. ^{[1
]}

Lehkamp, Todd W. ^{[1
]}

Moskovitz, Jay ^{[1
]}

Brody, Alan S. ^{[1
]}

Dumoulin, Charles L. ^{[1
]}

Jones, Blaise V. ^{[1
]}

机构：

[1] Cincinnati Childrens Hosp Med Ctr, Dept Radiol, Cincinnati, OH 45229 USA

来源：

RADIOGRAPHICS | 2010年 / 30卷 / 07期

关键词：

IMPROVING PATIENT SAFETY; RADIOLOGY; PROGRAM; CULTURE;

D O I：

10.1148/rg.307105017

中图分类号：

R8 [特种医学]; R445 [影像诊断学];

学科分类号：

1002 ; 100207 ; 1009 ;

摘要：

The radiology department at a midwestern U. S. children's hospital has created a scorecard that is presented quarterly to the institutional leadership and is available to all radiology employees on the institutional intranet. The scorecard currently has 33 measures in six areas: clinical services (safety, quality, timeliness); education; research; professionalism, communication, and user satisfaction; finances and administration; and staffing. For each measure, the goal, current value of the measure, interval at which the measure is updated, date of last update, and previous value of the measure are listed. Each measure was reviewed over time to determine those measures for which target goals were met. Results indicate that a visible and transparent department scorecard is one of the more powerful tools available to the radiology leadership to call attention to and improve performance in specific areas. The use of such a scorecard can help develop a departmental culture of quality improvement, focus healthcare providers on specific quality improvement projects, and drive departmental performance. (C) RSNA, 2010 . radiographics.rsna.org

引用

页码：2029 / 2038

页数：10

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