Citizenship, trust, and behavioural intentions to use public e-services: The case of Lebanon

被引:58
|
作者
Fakhoury, Rania [1 ]
Aubert, Benoit [2 ]
机构
[1] Minister State Adm Reform, United Nations Dev Programme Off, Beirut, Lebanon
[2] Leonard de Vinci Pole Univ, Business Lab, Dev, Courbevoie, France
关键词
E-government; Public e-services; Trustworthiness; Active citizenship; Lebanon; E-GOVERNMENT RESEARCH; ACCEPTANCE;
D O I
10.1016/j.ijinfomgt.2015.02.002
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
Active citizenship and trustworthiness may affect behavioural intentions to use e-government services. Such uses of information and communication technologies may improve public administration, yet adoption of e-government systems by end users has remained far below expectations, despite continued efforts in many countries. The low adoption and use of e-government services by end users thus remain major barriers to successful e-government implementation that might be addressed by greater trust in government, the Internet, and technology, as well as increased citizenship beliefs and actions. Active citizenship implies empowered, engaged, participatory citizens. The results of this quantitative study, conducted in the unique setting of Lebanon, show that by developing trustworthiness and active citizenship, citizens will increase their behavioural intention to use of e-government services. Thus, intentions to use public e-services grow stronger when the government foster trustworthiness and empowers average, passive citizens. (c) 2015 Elsevier Ltd. All rights reserved.
引用
收藏
页码:346 / 351
页数:6
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