Trust in Local Government: Service Satisfaction, Culture, and Demography

被引:27
作者
Christensen, Tom [1 ]
Yamamoto, Kiyoshi [2 ]
Aoyagi, Saizo [3 ]
机构
[1] Univ Oslo, Dept Polit Sci, Oslo, Norway
[2] Kamakura Womens Univ, Kamakura, Kanagawa, Japan
[3] Toyo Univ, Fac Informat Networking Innovat & Design, Tokyo, Japan
基金
日本学术振兴会;
关键词
trust; local government; citizens; political and social activities; Japan; Norway; POLITICIANS; GOVERNANCE; REFORM; JAPAN; ASIA;
D O I
10.1177/0095399719897392
中图分类号
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要
Trust in government is expected to promote effective implementation of public services. However, people in different cultures and on different levels do not always recognize the same concept of trust. Using a survey for Japanese and Norwegian citizens, the primary factors determining trust on the local level are examined. The analysis shows that the satisfaction with public service performance is highly influential in both countries, which is partly also true for political-cultural factors, while demographical factors are of minor influence. There are also variations in trust toward different institutions and actors, and the national factor is also significant.
引用
收藏
页码:1268 / 1296
页数:29
相关论文
共 50 条
[41]   E-GOVERNMENT USE AND PERCEIVED GOVERNMENT TRANSPARENCY AND SERVICE CAPACITY Evidence from a Chinese Local Government [J].
Jun, Kyu-Nahm ;
Wang, Feng ;
Wang, Dapeng .
PUBLIC PERFORMANCE & MANAGEMENT REVIEW, 2014, 38 (01) :125-151
[42]   The Significance of Trust to the Adoption of E-Working Practices Within Local Government [J].
Beadle, Hazel .
INTERNATIONAL JOURNAL OF TECHNOLOGY AND HUMAN INTERACTION, 2018, 14 (04) :81-94
[43]   Quality of local government and social trust in European cities [J].
Ziller, Conrad ;
Andress, Hans-Jurgen .
URBAN STUDIES, 2022, 59 (09) :1909-1925
[44]   Tenacity of Accountability in Local Government to Achieve Public Trust [J].
Abidin, Nor Zaini Zainal ;
Ramli, Shahriza Ilyana ;
Sirat, Nur Irinah Mohamad ;
Manshor, Nurul Mazrah .
ENVIRONMENT-BEHAVIOUR PROCEEDINGS JOURNAL, 2023, 8 :65-71
[45]   Does Performance Management Relate to Good Governance? A Study of Its Relationship with Citizens' Satisfaction with and Trust in Israeli Local Government [J].
Beeri, Itai ;
Uster, Anna ;
Vigoda-Gadot, Eran .
PUBLIC PERFORMANCE & MANAGEMENT REVIEW, 2019, 42 (02) :241-279
[46]   FOSTERING TRUST THROUGH BYTES: UNRAVELLING THE IMPACT OF E-GOVERNMENT ON PUBLIC TRUST IN INDONESIAN LOCAL GOVERNMENT [J].
Fadrial, Rudy ;
Sujianto ;
Freddy Simanjuntak, Harapan Tua Ricky ;
Wirman, Welly ;
Wibowo, Wahyu Setiawan .
Interdisciplinary Journal of Information, Knowledge, and Management, 2024, 19
[47]   Why Is There Less Public Trust in Local Government Than in Central Government in China? [J].
Liu, Huaxing ;
Raine, John Watson .
INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION, 2016, 39 (04) :258-269
[48]   Combining Global and Local Trust for Service Recommendation [J].
Tang, Mingdong ;
Xu, Yu ;
Liu, Jianxun ;
Zheng, Zibin ;
Liu, Xiaoqing .
2014 IEEE 21ST INTERNATIONAL CONFERENCE ON WEB SERVICES (ICWS 2014), 2014, :305-312
[49]   Do you see my effort? An investigation of the relationship between e-government service quality and trust in government [J].
Alsarraf, Hani A. ;
Aljazzaf, Salman ;
Ashkanani, Ahmad M. .
TRANSFORMING GOVERNMENT- PEOPLE PROCESS AND POLICY, 2023, 17 (01) :116-133
[50]   Partisan bias and citizen satisfaction, confidence, and trust in the US Federal Government [J].
Morgeson, Forrest V., III ;
Sharma, Pratyush Nidhi ;
Sharma, Udit ;
Hult, G. Tomas M. .
PUBLIC MANAGEMENT REVIEW, 2022, 24 (12) :1933-1956