Intersectional identities and career progression in retail: The experiences of minority-ethnic women

被引:12
作者
Kele, Juliet Elizabeth [1 ]
Cassell, Catherine [2 ]
Ford, Jacqueline [3 ]
Watson, Kathryn [4 ]
机构
[1] Northumbria Univ, Newcastle Business Sch, Newcastle Upon Tyne, Tyne & Wear, England
[2] Univ Birmingham, Birmingham Business Sch, Birmingham, W Midlands, England
[3] Univ Durham, Business Sch, Durham, England
[4] Univ Leeds, Leeds Univ Business Sch, Leeds, W Yorkshire, England
基金
英国经济与社会研究理事会;
关键词
career progression; inequality; intersectionality; minority-ethnic women; retail sector; AESTHETIC LABOR; SERVICE; DIVERSITY; GENDER; INEQUALITY; WORK; ORGANIZATIONS; EXPLORATION; PERSPECTIVE; MANAGEMENT;
D O I
10.1111/gwao.12830
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Contributing to scholarship on diversity and inclusion (D&I) and careers within UK retailing, this paper documents the lived experiences of minority-ethnic women working in retail. Given the extensive research on both the career obstacles faced by women in a highly feminized sector and the disadvantages experienced by minority-ethnic workers in the UK labor market more broadly, consideration of social identity categories beyond gender and their impact on retailing careers in the existing literature is limited. Here we use intersectionality theory to explain how individual-level identity categories, such as gender, ethnicity and religion, intersect with wider organisational practices, which disadvantage the career progression of minority-ethnic women in UK retail. In a service-driven sector dependent upon consumers, we conclude that there is a need to consider intersectional identity experiences and power relations within the customer-employee relationship, as this disproportionately affects minority-ethnic women and the realization of their career goals in retail.
引用
收藏
页码:1178 / 1198
页数:21
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