Benchmarking, benchaction, and benchlearning: Rework mitigation in projects

被引:73
作者
Love, PED [1 ]
Smith, J
机构
[1] Edith Cowan Univ, Sch Management Informat Syst, WeB Ctr, Churchlands, WA 6018, Australia
[2] Univ Melbourne, Fac Architecture Bldg & Planning, Parkville, Vic 3502, Australia
关键词
Australia; bench marks; construction industry; quality control; government; project management;
D O I
10.1061/(ASCE)0742-597X(2003)19:4(147)
中图分类号
T [工业技术];
学科分类号
08 ;
摘要
The Australian government has issued several calls to improve the performance of the construction industry. A lack of available benchmark metrics has made it difficult, if not impossible, for organizations to identify areas to target for process improvement. A significant factor that has been found to contribute to poor organizational and project performance is rework. Using the results of a questionnaire survey, the paper presents and discusses a series of benchmark metrics for the causes and costs of rework for 161 construction projects. A generic framework for benchmarking rework at the interfaces of a project's life cycle is proposed, and unstructured interviews are used to subject the proposed framework to validation by industry practitioners.
引用
收藏
页码:147 / 159
页数:13
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