Business process management with the user requirements notation

被引：72
作者：
Pourshahid, Alireza [1 ]
Amyot, Daniel [1 ]
Peyton, Liam [1 ]
Ghanavati, Sepideh [1 ]
Chen, Pengfei [2 ]
Weiss, Michael [2 ]
Forster, Alan J. [3 ,4 ]
机构：
[1] Univ Ottawa, SITE, Ottawa, ON K1N 6N5, Canada
[2] Carleton Univ, Dept Syst & Comp Engn, Ottawa, ON K1S 5B6, Canada
[3] Univ Ottawa, Dept Med, Ottawa, ON, Canada
[4] Ottawa Hosp, Clin Epidemiol Program, Ottawa Hlth Res Inst, Ottawa, ON K1Y 4E9, Canada
来源：
ELECTRONIC COMMERCE RESEARCH | 2009年 / 9卷 / 04期
基金：
加拿大健康研究院; 加拿大自然科学与工程研究理事会;
关键词：
Business process management; Business process model; Goal-oriented business process monitoring; Performance management; User requirement notation; PERFORMANCE; DESIGN; MODEL;
D O I：
10.1007/s10660-009-9039-z
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
A number of recent initiatives in both academia and industry have sought to achieve improvements in e-businesses through the utilization of Business Process Management (BPM) methodologies and tools. However there are still some inadequacies that need to be addressed when it comes to achieving alignment between business goals and business processes. The User Requirements Notation (URN), recently standardized by ITU-T, has some unique features and capabilities beyond what is available in other notations that can help address alignment issues. In this paper, a URN-based framework and its supporting toolset are introduced which provide business process monitoring and performance management capabilities integrated across the BPM lifecycle. The framework extends the URN notation with Key Performance Indicators (KPIs) and other concepts to measure and align processes and goals. An example process for controlling access to a healthcare data warehouse is used to illustrate and evaluate the framework. Early results indicate the feasibility of the approach.
引用
收藏
页码：269 / 316
页数：48
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