AN EMPIRICAL STUDY ON AVAILABILITY OF RURAL HEALTH CARE SERVICES IN ZAROL VILLAGE AS PER THE INDIAN PUBLIC HEALTH STANDARDS

A study on availability of Health care services in Zarol village as per the Indian Public Health Standards has been undertaken with the main objective to find out the prevailing gap between expected health standards and actual Indian Public health standards. A sample of 80 respondents was undertaken for the survey. Data were collected through structured closed ended questionnaire using Non-probability convenience sampling method through personally interviewing the respondents. The Service Quality Dimensions were used to measure the Service Quality Assurance of Public Health care services. Research result reveals that means score of major service quality dimensions is relatively high indicating higher level of patient's satisfaction from PHC of Zarol. Whereas the mean score of only personnel quality and safety measures having relatively low score indicating lower level of patient's satisfaction.