Relationship quality: The undervalued dimension of software quality

被引：5

作者：

Russell, B ^{[1
]}

Chatterjee, S ^{[1
]}

机构：

[1] Northeastern Univ, Coll Business Adm, Boston, MA 02115 USA

来源：

COMMUNICATIONS OF THE ACM | 2003年 / 46卷 / 08期

关键词：

D O I：

10.1145/859670.859674

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

Various aspects of relationship dimension in software quality to enable software firms generate more referrals and busines are discussed. The development of a quantative model of the relationship between relationship quality and software quality is studied. A more formal way of determining the relationship needs of the various individuals on the client side is presented. Effective inspection and measurement tools to ensure delivery of the relationship features and satisfaction of the client relationship are also suggested.

引用

页码：85 / 89

页数：5