Measuring Service Quality in China's Third-party Logistics Industry from the Perspective of International Customers

被引：0

作者：

Wang Sheng ^{[1
]}

Zeng Zhenxiang ^{[2
]}

Yin Yutao ^{[1
]}

Huang Chunping ^{[2
]}

机构：

[1] Yanshan Univ, Qinhuangdao 066004, Peoples R China

[2] Hebei Univ Technol, Tianjin 300130, Peoples R China

来源：

PROCEEDINGS OF 2010 INTERNATIONAL CONFERENCE ON LOGISTICS SYSTEMS AND INTELLIGENT MANAGEMENT, VOLS 1-3 | 2010年

关键词：

Service Quality; Third-party Logistics Industry; International Customers; PERCEPTIONS;

D O I：

暂无

中图分类号：

TH [机械、仪表工业];

学科分类号：

0802 ;

摘要：

This paper is mainly aimed to measure service quality in China's third-party logistics industry based on the perception of international customers. The given topic can be considered important to the development of China's third-party logistics industry. A evaluation index system for measuring customer perceived quality in China's third-party logistics industry were designed based on factor analysis and service quantity provided by 3 third-party logistic companies was measured applying fuzzy evaluation methodology.

引用

页码：1432 / +

页数：2

共 6 条

[1]

CHANG YP, 2007, J HIGH EDUC, V28, P86

[2] SERVPERF VERSUS SERVQUAL - RECONCILING PERFORMANCE-BASED AND PERCEPTIONS-MINUS-EXPECTATIONS MEASUREMENT OF SERVICE QUALITY [J].