Knowledge Management in Quality Management System

The paper proves the need for knowledge management in an organization on the basis of the new requirements of international standard ISO 9001-2015. It is shown that knowledge management improves the efficiency of the functioning of processes, aimed at achieving goals of the organization. A procedure for knowledge management process organization has been developed and main stages and methods for knowledge formation have been pointed out. The paper describes the process of building knowledge from a various information resources, There are also identified the types of knowledge. Authors have described structure of knowledge base of organization which is formed from a variety of information sources. Problems of knowledge base formation are revealed and ways of their solution are suggested. The block diagram of the process of knowledge management has been developed. This model is needed to describe and regulate the business processes at every management level of the organization and improve the effectiveness of the decisions.