Quality Nursing Care and Opportunities for Improvement Insights From Patients and Family Members

被引：8

作者：

Jeffs, Lianne ^{[1
,2
,3
]}

Beswick, Susan

Martin, Kirsten

Campbell, Heather

Rose, Donald N. ^{[4
]}

Ferris, Ella

机构：

[1] St Michaels Hosp, Keenan Res Ctr, Li Ka Shing Knowledge Inst, Toronto, ON M5B 1W8, Canada

[2] Univ Toronto, Lawrence S Bloomberg Fac Nursing, Toronto, ON, Canada

[3] Univ Toronto, Inst Hlth Policy Management & Evaluat, Toronto, ON, Canada

[4] Ryerson Univ, Daphne Cockwell Sch Nursing, Toronto, ON, Canada

来源：

JOURNAL OF NURSING CARE QUALITY | 2013年 / 28卷 / 01期

关键词：

patient-centered care; patient experiences; patient satisfaction; quality nursing care; therapeutic relationships; ADVERSE EVENTS; CENTERED CARE; SATISFACTION; PERSPECTIVE;

D O I：

10.1097/NCQ.0b013e318267d189

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

A study was undertaken to delineate patients' and families' experiences and perceptions associated with their nurse-patient therapeutic relationships and nursing care. Data were analyzed using a directed content analysis approach. Two key themes emerged: patients and family members described primarily receiving excellent nursing care and to a lesser extent substandard care. Study findings have implications for nurse leaders to enhance nurses' therapeutic relationships with patients and family members and patient-centered care within their organizations.

引用

页码：76 / 84

页数：9

共 22 条

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