Life Cycle Model for IT Performance Measurement: A Reference Model for Small and Medium Enterprises (SME)

被引：3
|
作者：
Albayrak, Can Adam [1 ]
Gadatsch, Andreas [2 ]
Olufs, Dirk [3 ]
机构：
[1] Harz Univ Appl Sci, D-38855 Wernigerode, Germany
[2] Bonn Rhein Sieg Univ Appl Sci, D-53757 St Augustin, Germany
[3] DHL Express Europe De Kleetlaan, BR-1831 Diegem, Belgium
来源：
INFORMATION SYSTEMS - CREATIVITY AND INNOVATION IN SMALL AND MEDIUM-SIZED ENTERPRISES | 2009年 / 301卷
关键词：
IT management; SME; small and medium enterprises; reference model; process model;
D O I：
10.1007/978-3-642-02388-0_13
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
IT performance measurement is often associated by chief executive officers with IT cost cutting although IT protects business processes from increasing IT costs. IT cost cutting only endangers the company's efficiency. This opinion discriminates those who do IT performance measurement in companies as a bean-counter. The present paper describes an integrated reference model for IT performance measurement based on a life cycle model and a performance oriented framework. The presented model was created from a practical point of view. It is designed lank compared with other known concepts and is very appropriate for small and medium enterprises (SME).
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页码：180 / +
页数：3
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