The Effect of Corporate Social Responsibility on Hotel Employees' Work Outcomes: The Mediating Role of Organizational Identification

被引:0
作者
Liu, Fang [1 ]
Wang, Xin [1 ]
Tian, Xuemei [1 ]
Tang, Yuling [1 ]
机构
[1] Hunan Normal Univ, Tourism Sch, Changsha, Hunan, Peoples R China
来源
2017 14TH INTERNATIONAL CONFERENCE ON SERVICES SYSTEMS AND SERVICES MANAGEMENT (ICSSSM) | 2017年
关键词
Corporate social responsibility; Organizational identification; Employee engagement; Organizational citizenship behavior; EMPIRICAL-EXAMINATION; CITIZENSHIP BEHAVIOR; JOB-SATISFACTION; LEADERSHIP; ENGAGEMENT;
D O I
暂无
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
Corporate social responsibility (CSR) has received growing attention in the past decade by both researchers and practitioners. However, prior hospitality research has mainly studied CSR from the firm's and customer's perspectives, our current understanding of CSR from employees' perspective is limited. In this study, we collected data from 260 employees of four hotels in China to test the effect of CSR practices towards employees on employees work outcomes. The results showed that hotels' CSR practices towards employees not only directly influenced employees' work engagement and organizational citizenship behavior, but also indirectly influenced them through employees' organizational identification. Based on the research findings, suggestions were given to hospitality practitioners to make more efforts to undertake the social responsibility for employees to raise the level of employee organizational identification and work engagement, so as to improve the hotel performance and profitability.
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页数:5
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