When workers flout convention: A study of workplace incivility

被引：277
作者：
Pearson, CM [1 ]
Andersson, LM
Wegner, JW
机构：
[1] Univ Western Ontario, Richard Ivey Sch Business, London, ON N6A 3K7, Canada
[2] Temple Univ, Fox Sch Business & Management, Philadelphia, PA 19122 USA
来源：
HUMAN RELATIONS | 2001年 / 54卷 / 11期
关键词：
interpersonal mistreatment; workplace incivility;
D O I：
10.1177/00187267015411001
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
Many organizations are concerned about the potential for workplace aggression and violence, yet pay little heed to lesser forms of interpersonal and organizational mistreatment. Drawing from knowledge and experiences of managers, attorneys, law enforcement officers and emergency medical professionals, we report a multi-method, multidisciplinary inductive study addressing two questions: (1) what is the nature of workplace incivility and how does incivility differ from and fit among other types of workplace mistreatment; and (2) what are some implications of incivility for employees and organizations?
引用
收藏
页码：1387 / 1419
页数：33
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