ICT Enablement of Knowledge Sharing: Modeling the Enablers

The process of knowledge sharing is significantly being enhanced through the integrated approach of information and communication technology (ICT). The variables which assist in the ICT enablement of knowledge sharing are known as enablers. The aim of this paper is to understand mutual influence of enablers and to identify driving enablers (enablers that support other enablers) and dependent enablers (enablers that are most influenced by others enablers). Using interpretive structural modeling (ISM), the research presents a hierarchy-based model and the mutual relationships among the enablers in the ICT enablement of knowledge sharing. It has been observed that enablers 'top management commitment and support' and 'user acceptance and expectations from KM initiatives' have high driving power and low dependency. Hence, these are two key enablers for ICT enablement of knowledge sharing. At the same time, role of other enablers can't be ignored.