EMOTIONAL LABOR STRATEGY AND JOB SATISFACTION: A CHINESE PERSPECTIVE

被引：7
|
作者：
Jiang, Xuan [1 ]
Jiang, Zhou [2 ]
Park, Dong Soo [3 ]
机构：
[1] Yanbian Univ, Dept Business Adm, Sch Econ & Management, Yanji, Peoples R China
[2] Macquarie Univ, Fac Business & Econ, N Ryde, NSW 2109, Australia
[3] Yeungnam Univ, Sch Business Adm, Gyongsan, Gyeongbuk, South Korea
来源：
SOCIAL BEHAVIOR AND PERSONALITY | 2013年 / 41卷 / 06期
关键词：
emotional labor strategy; surface acting; deep acting; job satisfaction; job characteristics; MANAGING EMOTIONS; WORK; CONSEQUENCES; ANTECEDENTS; MOTIVATION; EXPRESSION;
D O I：
10.2224/sbp.2013.41.6.933
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.
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页码：933 / 938
页数：6
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