EMOTIONAL LABOR STRATEGY AND JOB SATISFACTION: A CHINESE PERSPECTIVE

被引：7
|
作者：
Jiang, Xuan [1 ]
Jiang, Zhou [2 ]
Park, Dong Soo [3 ]
机构：
[1] Yanbian Univ, Dept Business Adm, Sch Econ & Management, Yanji, Peoples R China
[2] Macquarie Univ, Fac Business & Econ, N Ryde, NSW 2109, Australia
[3] Yeungnam Univ, Sch Business Adm, Gyongsan, Gyeongbuk, South Korea
来源：
SOCIAL BEHAVIOR AND PERSONALITY | 2013年 / 41卷 / 06期
关键词：
emotional labor strategy; surface acting; deep acting; job satisfaction; job characteristics; MANAGING EMOTIONS; WORK; CONSEQUENCES; ANTECEDENTS; MOTIVATION; EXPRESSION;
D O I：
10.2224/sbp.2013.41.6.933
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.
引用
收藏
页码：933 / 938
页数：6
相关论文
共 50 条
  • [31] The impact of emotional labor strategy order effects on customer satisfaction within service episodes
    Groth, Markus
    Esmaeilikia, Mahsa
    EUROPEAN JOURNAL OF MARKETING, 2023, 57 (12) : 3041 - 3071
  • [32] Effects of emotional labour on exhaustion and job satisfaction of workers in Spain
    Mira, Maria Cascales
    PAPERS-REVISTA DE SOCIOLOGIA, 2022, 107 (01): : 5 - 29
  • [33] Emotional Determinants of Exhaustion and Job Satisfaction of Elementary School Teachers
    Macuka, Ivana
    Buric, Irena
    Batur, Ivana
    DRUSTVENA ISTRAZIVANJA, 2017, 26 (02): : 227 - 248
  • [34] The Effect of Labor's Emotional Intelligence on Their Job Satisfaction, Job Performance and Commitment
    Shooshtarian, Zakieh
    Ameli, Fatemeh
    Lari, Mahmood Amini
    IRANIAN JOURNAL OF MANAGEMENT STUDIES, 2013, 6 (01) : 27 - 43
  • [35] Relationship between Emotional Labor and Job Satisfaction: Testing Mediating Role of Emotional Intelligence on South Korean Public Service Employees
    Lee, Hyun Jung
    PUBLIC ORGANIZATION REVIEW, 2021, 21 (02) : 337 - 353
  • [36] Research on the Relationship between Organizational Justice, Emotional Labor and Job Satisfaction-A Case of Flight Attendants
    Yu, Ching-Ying
    Sun, Hua-Hsing
    Chen, Sheng-Chieh
    INTERNATIONAL JOURNAL OF BUSINESS, 2023, 28 (02):
  • [37] EFFECTS OF EMOTIONAL LABOR ON ADVENTURE TOUR LEADERS' JOB SATISFACTION
    Torland, Monica
    TOURISM REVIEW INTERNATIONAL, 2010, 14 (2-3): : 129 - 142
  • [38] Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance
    Chen, Ziguang
    Sun, Hongwei
    Lam, Wing
    Hu, Qing
    Huo, Yuanyuan
    Zhong, Jian An
    INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, 2012, 23 (04) : 826 - 845
  • [39] Emotional Labor Actors: A Latent Profile Analysis of Emotional Labor Strategies
    Gabriel, Allison S.
    Daniels, Michael A.
    Diefendorff, James M.
    Greguras, Gary J.
    JOURNAL OF APPLIED PSYCHOLOGY, 2015, 100 (03) : 863 - 879
  • [40] The Relationship between Emotional Labor and Job Stress among Hospital Workers
    Sohn, Bo Kyung
    Park, Su Mi
    Park, In-Jo
    Hwang, Jae Yeon
    Choi, Jung-Seok
    Lee, Jun-Young
    Jung, Hee-Yeon
    JOURNAL OF KOREAN MEDICAL SCIENCE, 2018, 33 (39)
12345