共 50 条
- [1] ROLE OF TOTAL QUALITY MANAGEMENT IN PUBLIC ADMINISTRATION ANNALS OF DAAAM FOR 2009 & PROCEEDINGS OF THE 20TH INTERNATIONAL DAAAM SYMPOSIUM, 2009, 20 : 1581 - 1582
- [2] Strategic Management and Total Quality Management: Similarities, Differences and Implications for Public Administration AMME IDARESI DERGISI, 2011, 44 (02): : 43 - 69
- [5] Quality Indicators in Reference to the Evaluation of the Quality Management of Services in Local Public Administration 21ST INTERNATIONAL ECONOMIC CONFERENCE OF SIBIU 2014, IECS 2014 PROSPECTS OF ECONOMIC RECOVERY IN A VOLATILE INTERNATIONAL CONTEXT: MAJOR OBSTACLES, INITIATIVES AND PROJECTS, 2014, 16 : 131 - 140
- [6] Quality of the Portuguese public administration websites RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao, 2016, (20): : 78 - 98
- [7] INTERFERENCES BETWEEN TOTAL QUALITY MANAGEMENT AND NEW PUBLIC MANAGEMENT PROCEEDINGS OF THE 6TH INTERNATIONAL MANAGEMENT CONFERENCE: APPROACHES IN ORGANISATIONAL MANAGEMENT, 2012, : 607 - 611
- [8] Quality of service as a strategy in the public administration of the health services in maracaibo (venezuela) CLIO AMERICA, 2008, 2 (03): : 122 - 151
- [10] ORIGIN AND IMPACT OF QUALITY STANDARDS ON PUBLIC ADMINISTRATION REVISTA DE GESTION PUBLICA, 2012, 1 (01): : 127 - 164