Effect of Employee Participation and Patient Focus Approaches in the Scope of TQM on Hospital Performance

In this study, it was aimed to investigate the effect of employee participation and patient focus, which are included in the total quality approach of 33 private hospitals within the borders of Ankara, on the performance of the hospital. Accordingly, relational screening model was used in the research. The universe of the research consists of senior managers such as chief physicians, chief assistants, hospital managers, hospital manager assistants, quality coordinators of 33 private hospitals actively serving within the borders of Ankara. Interviews were made with 308 hospital senior managers. Questionnaire was used as a data collection tool in quantitative research methods. In the research, face-to-face interviews were made with hospital managers. SPSS20 program was used in the analysis of research data. Introductory characteristics of hospital managers are shown with frequency and percentage. Participants' assessments of the scales are indicated with the mean and standard deviation. In the research, the effect of employee participation and patient focus on hospital performance within the scope of total quality management (TQM) was investigated by multiple linear regression analysis. The research data were evaluated within the 95% confidence interval. As a result, it was determined that employee participation and patient focus practices within the scope of TQM played an active role on hospital performance and positively affected them. In the study, they stated that private hospital managers gave high scores for employee participation and patient focus dimensions and that these processes were followed in their hospitals. In addition, administrators expressed a positive opinion about the performances of private hospitals.