A web-based customer support knowledge base system

被引：0
|
作者：
Wood, S. [1 ]
Howlett, R. J. [1 ]
机构：
[1] Univ Brighton, Intelligent Syst, Engn Res Ctr, Brighton BN2 4GJ, E Sussex, England
来源：
KNOWLEDGE - BASED INTELLIGENT INFORMATION AND ENGINEERING SYSTEMS, PT 1, PROCEEDINGS | 2008年 / 5177卷
关键词：
D O I：
暂无
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
This paper discusses the design and implementation of a web-based customer support system. The support facility operates using an adaptable knowledge base capable of diagnosing user problems. The system was developed for use by a software reseller in order to provide 24 hour support to its customer base accessible via the World Wide Web (WWW). Through integration with the company's in-house systems the support facility is able to extract expert knowledge from company staff and tailor the information for Customer use.
引用
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页码：349 / 361
页数：13
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