Factors Driving Value Creation in Online B2B Banking

被引：3
作者：
Lai, Jung-Yu [1 ]
Ulhas, Khire Rushikesh [1 ]
Lin, Ching-Tsung [2 ]
Ong, Chorng-Shyong [2 ]
机构：
[1] Natl Chung Hsing Univ, Grad Inst Technol Management, Taichung 40227, Taiwan
[2] Natl Taiwan Univ, Dept Informat Management, Taipei 10764, Taiwan
来源：
JOURNAL OF GLOBAL INFORMATION MANAGEMENT | 2013年 / 21卷 / 02期
关键词：
Business-to-Business (B2B); Business Information Systems; Computer-Mediated Communication; E-Business; Information Value & Quality; Small and Medium-Sized Enterprises (SMEs); MEDIUM-SIZED ENTERPRISES; INFORMATION-TECHNOLOGY; E-BUSINESS; ADOPTION; COMMERCE; SATISFACTION; INNOVATION; READINESS; QUALITY; FUTURE;
D O I：
10.4018/jgim.2013040103
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
In today's highly competitive business environment, online business-to-business (B2B) banking services offer efficient, reliable, securable, and convenient financial services for customers. However, research has paid scant attention to quantifying the value of online B2B banking and identifying the factors that drive it from the employees' perspective. Hence, this study explores value creation in online B2B banking in terms of user satisfaction, individual impacts, and organizational impacts by incorporating technological, organizational, and environmental forces. The results based on a survey of 178 respondents collected from Taiwanese Small and Medium Enterprises (SMEs) strongly support the contention of the study that technological, organizational, and environmental forces really drive value creation in online B2B banking in terms of user satisfaction, individual impacts, and organizational impacts. These findings and the proposed research model may be helpful to managers when implementing online B2B banking, and valuable for researchers who are developing related theories.
引用
收藏
页码：51 / 71
页数：21
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