Benefits and Barriers of Social/Collaborative ERP Systems: A State of the Art and Research Agenda

被引:3
作者
Aloini, Davide [1 ]
Dulmin, Riccardo [1 ]
Mininno, Valeria [1 ]
Spagnesi, Alessandro [1 ]
机构
[1] Univ Pisa, Pisa, Italy
来源
STRENGTHENING INFORMATION AND CONTROL SYSTEMS: THE SYNERGY BETWEEN INFORMATION TECHNOLOGY AND ACCOUNTING MODELS | 2016年 / 14卷
关键词
Enterprise resource planning (ERP); Social; business process management; Benefits; Barriers; Literature review; SOCIAL SOFTWARE; USER COMMUNITIES; INNOVATION; BPM;
D O I
10.1007/978-3-319-26488-2_13
中图分类号
F8 [财政、金融];
学科分类号
0202 ;
摘要
Despite a growing interest on the topic of a "social or collaborative" evolution of ERP systems, studies analyzing the suitability and more in general managerial implications of this process are lack in the literature. This research aims to explore key benefits and obstacles of such software integration providing a systematic in-depth investigation of the academic literature in the field. Fourteen main benefits and eight barriers were identified and analyzed while a first interpretive framework is drawn in order to provide valuable direction for further research.
引用
收藏
页码:171 / 184
页数:14
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